Member Experience Specialist - Financial Call Center

Blaze Credit Union; Saint Paul (MN); On-site; USD 34,715 - 40,639; Full time

Benefits offered by this job

Competitive wages

Low-cost medical, dental, and vision insurance

Quarterly bonuses

401(k) contribution

Tuition reimbursement

Generous vacation and sick time

Job summary

A financial institution is seeking a Member Service Representative to assist members over the phone with financial needs. The role involves handling calls and messages, processing transactions, and providing support for automated services. The ideal candidate will have at least three years of relevant experience, excellent communication abilities, and strong member service skills. Competitive wage and benefits offered, including health insurance and bonuses for extra Saturday shifts.

Qualifications

• Minimum of 36 months experience in a financial institution.
• Experience in a financial services industry call center is a plus.
• Reliability to work scheduled shifts.

Responsibilities

• Answer incoming telephone calls and electronic messages.
• Process transactions.
• Research and resolve member questions and disputes.
• Provide technical support for automated services.

Skills

Excellent member service skills

Excellent verbal and written communication skills

Problem-solving

Multitasking

Ability to work independently

Education

High School degree or GED

Job description

A financial institution is seeking a Member Service Representative to assist members over the phone with financial needs. The role involves handling calls and messages, processing transactions, and providing support for automated services. The ideal candidate will have at least three years of relevant experience, excellent communication abilities, and strong member service skills. Competitive wage and benefits offered, including health insurance and bonuses for extra Saturday shifts.