Member Support Specialist - Contact Center

ICCU; Coeur d'Alene (ID); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

Generous paid time off

11 paid holidays

Matching 401(k)

Tuition reimbursement

Employee wellness program

Paid group life and disability insurance

Business discounts

Job summary

A financial services organization in Coeur d'Alene is seeking a Member Contact Center Agent to provide excellent service to members through phone, text, and email. The ideal candidate will possess a High School diploma and strong communication skills. Responsibilities include assisting members with inquiries, researching account issues, and completing case notes. The position offers a starting pay of $19/hr, generous paid time off, and other benefits such as a matching 401(k) and wellness programs.

Qualifications

• Good communication and interpersonal skills.
• Ability to maintain confidentiality of Credit Union records.
• Knowledge of the Financial Industry preferred.
• Prior experience in a Customer Service role preferred.

Responsibilities

• Deliver world class service to our members.
• Provide general information about Credit Union Services.
• Research and correct member account problems.
• Complete accurate case notes of member interactions.

Skills

Good communication and interpersonal skills

Ability to maintain confidentiality

Problem-solving skills

Education

High School Diploma or GED

Job description

A financial services organization in Coeur d'Alene is seeking a Member Contact Center Agent to provide excellent service to members through phone, text, and email. The ideal candidate will possess a High School diploma and strong communication skills. Responsibilities include assisting members with inquiries, researching account issues, and completing case notes. The position offers a starting pay of $19/hr, generous paid time off, and other benefits such as a matching 401(k) and wellness programs.