Member Services Specialist — Remote-Eligible

Sentinel Federal Credit Union; Box Elder (SD); Hybrid; USD 20,286 - 28,893; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life Insurance & Long-Term Disability

Paid time off

Paid holidays & personal days

Professional development opportunities

Job summary

A financial institution is seeking a friendly Contact Center Specialist to provide excellent member service by answering calls, resolving inquiries, and supporting account management. This full-time role offers an engaging environment for candidates who enjoy problem-solving and teamwork. With a commitment to employee growth and strong benefits, including competitive pay starting at $17.85/hour, this position is an excellent opportunity for career advancement.

Qualifications

• At least 18 years old with a valid driver's license.
• One year of customer service or related experience preferred.
• Comfortable working with multiple systems and technology.

Responsibilities

• Answer incoming member calls regarding accounts and services.
• Research and resolve member inquiries and concerns.
• Provide support for online banking and digital services.

Skills

Strong communication skills

Detail-oriented

Customer service experience

Problem-solving skills

Education

High School Diploma or GED

Job description

A financial institution is seeking a friendly Contact Center Specialist to provide excellent member service by answering calls, resolving inquiries, and supporting account management. This full-time role offers an engaging environment for candidates who enjoy problem-solving and teamwork. With a commitment to employee growth and strong benefits, including competitive pay starting at $17.85/hour, this position is an excellent opportunity for career advancement.