Member Service & Solutions Specialist

American Heritage Federal Credit Union; Philadelphia (Philadelphia County); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

401(k) with generous company match

Competitive salary

Friendly work environment

Progressive and environmentally friendly workplace

Job summary

A financial services company in Philadelphia is seeking candidates for their Contact Center to provide exceptional service to members. Responsibilities include handling inquiries, analyzing issues, and cross-selling products. Candidates must have prior Contact Center or relevant sales experience and be flexible with hours. Starting pay ranges from $19 to $21 per hour with the potential for raises. The company offers a comprehensive benefits package including a 401(k).

Qualifications

• Must have prior Contact Center experience or relevant phone/sales experience.
• Must be flexible and available to work Contact Center hours.

Responsibilities

• Provide service to members via telephone and electronic communications.
• Analyze member questions/problems and refer/cross-sell products.
• Perform account transactions and research inquiries.

Skills

Prior Contact Center experience

Sales experience

Flexibility in working hours

Job description

A financial services company in Philadelphia is seeking candidates for their Contact Center to provide exceptional service to members. Responsibilities include handling inquiries, analyzing issues, and cross-selling products. Candidates must have prior Contact Center or relevant sales experience and be flexible with hours. Starting pay ranges from $19 to $21 per hour with the potential for raises. The company offers a comprehensive benefits package including a 401(k).