Member Services Specialist: Phone Support & Transactions

Global Credit Union; Spokane, Coeur d'Alene (WA, ID); On-site; USD 40,000 - 73,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with match

Employee Assistance Program (EAP)

Paid time off and holidays

Tuition reimbursement

Job summary

Global Credit Union in Spokane, WA, is seeking a Member Service Center Specialist II/III to answer member telephone inquiries, provide courteous service, and record transactions for processing.

Candidates should have a high school diploma, strong English communication, and prior customer-service experience; the role offers a structured career path with salary ranges and comprehensive benefits.

Qualifications

• Prior customer service experience.
• Pleasant telephone voice and clear English communication.
• Ability to multitask and handle multiple inquiries.

Responsibilities

• Answer member inquiries and provide information on accounts and services.
• Post or record and forward transactions for processing.
• Deliver prompt, professional, courteous service by phone.
• Identify products and services that may benefit the member.
• Adhere to authority level responsibilities and policies.
• Perform other duties as assigned.

Skills

Customer service

Phone etiquette

English communication

Education

High school diploma

Job description

Global Credit Union in Spokane, WA, is seeking a Member Service Center Specialist II/III to answer member telephone inquiries, provide courteous service, and record transactions for processing.

Candidates should have a high school diploma, strong English communication, and prior customer-service experience; the role offers a structured career path with salary ranges and comprehensive benefits.