Bilingual Contact Center Specialist (Spanish)

STCU; Spokane (WA); On-site; USD 27,552 - 34,701; Full time

Benefits offered by this job

Paid time off—plus 11 paid holidays!

Medical, dental, vision and life insurance

Training and career development

Success sharing plan

401(k) matching contributions

Tuition reimbursement

Job summary

A leading credit union in Spokane seeks a bilingual (Spanish/English) Contact Center Operations Representative. This entry-level role involves providing excellent customer service, maintaining high performance standards, and ensuring member satisfaction through effective communication. Applicants should have a high school diploma and at least two years of customer service experience. STCU offers a positive work culture and comprehensive benefits, making it a great place to develop your career in financial services.

Qualifications

• Minimum of two years customer service experience, preferably in a contact center environment.
• Proficient knowledge of MS Office programs including Outlook, Word and Excel.
• Must be able to read, write and speak Spanish fluently.

Responsibilities

• Serve the membership through effective communication and member advocacy over the phone.
• Maintain high service level standards including availability metrics and NPS scores.
• Ensure an exceptional member experience by addressing member friction points.

Skills

Bilingual abilities in Spanish

Strong written and verbal communication

Customer service experience

Education

High School Diploma or equivalent

Tools

MS Office (Outlook, Word, Excel)

Job description

A leading credit union in Spokane seeks a bilingual (Spanish/English) Contact Center Operations Representative. This entry-level role involves providing excellent customer service, maintaining high performance standards, and ensuring member satisfaction through effective communication. Applicants should have a high school diploma and at least two years of customer service experience. STCU offers a positive work culture and comprehensive benefits, making it a great place to develop your career in financial services.