Member Services Specialist - Overnight Gym Support

Planet Fitness; Winterville (NC); On-site; USD 42,000 - 100,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Parental leave

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Employee discounts

Job summary

Planet Fitness in Winterville, NC, is looking for a dedicated team member to deliver exceptional customer service and maintain a clean environment. Responsibilities include checking members in, guiding tours for prospective members, and assisting with account updates.

Qualifications include a high school diploma or GED, customer service experience, and the ability to work 3rd shifts. This position offers various benefits, including health insurance and paid leave, ensuring a supportive work environment.

Qualifications

• High School diploma or GED equivalent required.
• Must be 18 years of age or older.
• Customer service background preferred.
• Punctuality and reliability is a must.
• Demonstrated diplomacy in all interactions.
• Ability to work 3rd shift (overnights).

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Take prospective members on tours and assist them with the new account sign-up process.
• Facilitate needed updates to members’ accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Perform detailed cleaning in all areas of the facility.
• Follow strict safety and cleaning protocols.
• Promote safe distance between members and staff.

Job description

Planet Fitness in Winterville, NC, is looking for a dedicated team member to deliver exceptional customer service and maintain a clean environment. Responsibilities include checking members in, guiding tours for prospective members, and assisting with account updates.

Qualifications include a high school diploma or GED, customer service experience, and the ability to work 3rd shifts. This position offers various benefits, including health insurance and paid leave, ensuring a supportive work environment.