Member Services Pro - Front Desk, Growth & Benefits

Planet Fitness, Inc.; Winterville (NC); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

MyFlexPay

Free Black Card Membership

EAP access

PTO & Parental Leave

Health Insurance

Job summary

Planet Fitness, Inc. in Winterville, NC is seeking a friendly Front Desk Associate to greet members, sign them in, conduct tours for prospective members, and support daily club operations.

You will perform account updates, answer questions, keep the facility clean, close shifts, and help with deposits. Strong customer service and reliability are essential; HS diploma and 18+ are required; growth opportunities from front desk to management are highlighted.

Qualifications

• Exceptional customer service skills; professional interaction with members and colleagues.
• Punctuality and reliability are essential.
• High School diploma or GED required.
• Must be 18 years or older.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Take prospective members on tours and assist with sign-up.
• Facilitate updates to members' accounts.
• Respond to member questions professionally and escalate when needed.
• Detailed cleaning in all areas of the facility.
• Close shift for the business day.
• Create a bank deposit for next day.

Skills

Customer service

Punctuality

Diplomacy

Front desk

Team player

Education

High School diploma/GED

Job description

Planet Fitness, Inc. in Winterville, NC is seeking a friendly Front Desk Associate to greet members, sign them in, conduct tours for prospective members, and support daily club operations.

You will perform account updates, answer questions, keep the facility clean, close shifts, and help with deposits. Strong customer service and reliability are essential; HS diploma and 18+ are required; growth opportunities from front desk to management are highlighted.