Member Services Specialist - Insurance & Member Support

Socket.dev; Amarillo (TX); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health coverage

401(K) with company match and Pension

Tuition assistance

Volunteer time off

Job summary

Auto Club Enterprises is seeking a Member Specialist to interface with AAA members. This entry-level role focuses on delivering insurance and membership services, supporting agents, and driving cross-sell opportunities.

Ideal candidates have customer service experience, strong communication skills, and the ability to work flexible hours. Training is provided, with career growth opportunities and a comprehensive benefits package.

Qualifications

• High school diploma or GED required.
• Successful background check and drug screening.
• Ability to qualify for Property and Casualty License.
• Experience in insurance, retail sales, banking, or similar service environment preferred.

Responsibilities

• Interface with AAA members by providing insurance and membership services support.
• Meet individual and team cross-selling goals.
• Provide exceptional service in-branch and over the phone for policies, billing, and related services.
• Develop insurance leads for agents and life specialists.
• Support agents and team members with routine and advanced duties.
• Work branch hours Mon–Fri 8:30am–5:00pm.

Skills

Customer service

Sales experience

Phone support

Communication

Bilingual (preferred)

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Auto Club Enterprises is seeking a Member Specialist to interface with AAA members. This entry-level role focuses on delivering insurance and membership services, supporting agents, and driving cross-sell opportunities.

Ideal candidates have customer service experience, strong communication skills, and the ability to work flexible hours. Training is provided, with career growth opportunities and a comprehensive benefits package.