Member Services Specialist: Insurance & Growth Path

AAA - American Automobile Association; Amarillo (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health coverage

401(k) matching

Pension

Tuition assistance

Paid parental leave

Volunteer time

Employee discounts

Job summary

AAA - American Automobile Association is hiring an entry-level Member Specialist to support insurance and membership services for AAA members. You will engage with customers in-branch and over the phone, handling inquiries while contributing to cross-selling goals.

The ideal candidate brings strong customer service experience, superb communication, and teamwork. Training is provided, with opportunities for advancement and benefits including health coverage and a pension plan.

Qualifications

• High school diploma or GED required.
• Experience in insurance, retail sales, banking, or similar customer service/sales environment preferred.
• Strong communication and interpersonal skills; ability to meet deadlines.

Responsibilities

• Interact with AAA members by providing insurance and membership services support.
• Interface with members over the phone and in-branch to answer questions and process transactions.
• Develop insurance leads for agents and life specialists.
• Support agents and team members with routine and advanced duties.
• Aim to meet cross-selling goals and contribute to team growth.

Skills

Customer service

Sales support

Microsoft Office

Communication skills

Teamwork

Education

High school diploma or GED

Tools

Microsoft Office

Job description

AAA - American Automobile Association is hiring an entry-level Member Specialist to support insurance and membership services for AAA members. You will engage with customers in-branch and over the phone, handling inquiries while contributing to cross-selling goals.

The ideal candidate brings strong customer service experience, superb communication, and teamwork. Training is provided, with opportunities for advancement and benefits including health coverage and a pension plan.