Member Services & Insurance Specialist

AAA Auto Club Enterprises; Frisco (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health coverage

401(k) plan with company match

Pension

Tuition assistance

Floating holidays and PTO for charity/

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA Auto Club Enterprises seeks a career-minded, service-driven professional for an entry level role in our branch network. You will interface with AAA members by providing insurance and membership services support, with training provided and opportunities to advance. This position operates Monday–Friday 8:30am–5:00pm, with benefits and earnings potential.

Excellent growth prospects, paid training, and a comprehensive benefits package are offered as part of a dynamic team environment.

Qualifications

• Experience in insurance, retail sales, banking, or similar customer service/sales environment.
• Advanced customer service skills.
• Ability to work overtime.
• Ability to travel locally when necessary.
• Proficiency with Microsoft Office basics.
• Proven ability to exceed assigned sales or service quality goals.
• Excellent communication, interpersonal and organizational skills.

Responsibilities

• Be provided with the training you need on an array of AAA products and services to interface with members with confidence and help you meet your individual and team cross-selling goals.
• Be given opportunities to advance with skills-based pay increases, monthly bonuses, and career growth. 90% of our managers are promoted from within!
• Be eligible for competitive benefits package, including Paid Volunteer time and Pension Plan
• Provide exceptional service to members in branch and over the phone regarding insurance policies, membership and insurance billing, and other services for members including passport photos, planning road trips, and cashiering duties.
• Perform routine and advanced duties in support of agents and other team members.
• Develop insurance leads for office sales agents and life specialists.
• Be expected to be available during our branch hours of operation: Monday through Friday 8:30am – 5:00pm. We are closed weekends and most holidays.

Skills

Customer service

Sales orientation

Communication skills

Teamwork

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

AAA Auto Club Enterprises seeks a career-minded, service-driven professional for an entry level role in our branch network. You will interface with AAA members by providing insurance and membership services support, with training provided and opportunities to advance. This position operates Monday–Friday 8:30am–5:00pm, with benefits and earnings potential.

Excellent growth prospects, paid training, and a comprehensive benefits package are offered as part of a dynamic team environment.