Member Services Specialist Inbound Call Center (Financial)

First Financial Credit Union; Albuquerque (NM); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401(k) with company match

Tuition reimbursement

Job summary

First Financial Credit Union in Albuquerque, NM is seeking a Member Services Representative to handle member inquiries by phone and other channels, resolve issues promptly, and promote the credit union's products and services.

The role requires a high school diploma and at least 1 year of experience in a financial institution as a teller or member services rep; strong communication, detail orientation, and teamwork are essential.

Qualifications

• Must communicate effectively with members, supervisors, and co-workers.
• Ability to perform minor math calculations with accuracy.
• Strong member service skills and cooperative team spirit.

Responsibilities

• Answer inbound calls and assist members with inquiries promptly, courteously, and professionally.
• Promote and explain the full range of credit union products and services.
• Process basic member requests such as transfers, loan payments, applications, check/orders, and statements.
• Stay up to date with policies and procedures and perform related duties as assigned.

Skills

Effective communication

Typing accuracy

Customer service

Teamwork

Problem solving

Attention to detail

Handling stressful situations

Education

High school diploma or equivalent

Job description

First Financial Credit Union in Albuquerque, NM is seeking a Member Services Representative to handle member inquiries by phone and other channels, resolve issues promptly, and promote the credit union's products and services.

The role requires a high school diploma and at least 1 year of experience in a financial institution as a teller or member services rep; strong communication, detail orientation, and teamwork are essential.