Member Services Specialist - Financial Wellness

Abnb Fcu; Norfolk (VA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Paid time off

11 paid federal holidays

401(k) matching up to 4%

Disability and life/AD&D coverage

Tuition reimbursement

Competitive pay and annual raises

Community involvement opportunities

Employee-centric workplace

Job summary

ABNB Federal Credit Union is seeking a Member Service Representative to assist members with all aspects of credit union needs. You will process financial transactions, explain services, and guide members to the right department.

The role supports multiple communication channels in an in-office environment, with training and ongoing professional development provided. A High School Diploma and 1–3 years of related experience are required.

Qualifications

• Education: High School Diploma or equivalent.
• Experience: 1–3 years in similar or related roles.
• Other Skills: PC operation, time management and basic MS Office tools.

Responsibilities

• Assist members with Credit Union products and services to meet financial needs.
• Process routine member transactions including deposits, withdrawals, and transfers.
• Open and close all account types and maintain documentation.
• Respond to questions and resolve problems through active listening and guidance.
• Maintain a professional, courteous attitude with members and colleagues.
• Support branch locations and the Contact Center as needed.
• Follow safety and security rules and keep the branch presentable.
• Attend training and continuing education as approved.

Skills

PC operation

Time management

Microsoft Office

Outlook

SharePoint

Education

High School Diploma or equivalent

Job description

ABNB Federal Credit Union is seeking a Member Service Representative to assist members with all aspects of credit union needs. You will process financial transactions, explain services, and guide members to the right department.

The role supports multiple communication channels in an in-office environment, with training and ongoing professional development provided. A High School Diploma and 1–3 years of related experience are required.