Member Experience & Services Specialist

ABNB Federal Credit Union; Suffolk (VA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Paid time off

Federal holidays

401(k) matching

Disability insurance

Life and AD&D

Tuition reimbursement

Competitive salary raises

Career promotions

Community involvement

Employee-centric culture

Growth opportunities

Job summary

ABNB Federal Credit Union is seeking a Member Service Representative to assist members and prospective members with all Credit Union needs. You will efficiently process financial transactions, explain services, set up new accounts, respond to problems, and direct members to the appropriate person or department.

This role supports sales, service, and operations across channels. You will be expected to handle in-branch, phone, email, and other communications, delivering friendly, accurate service

Qualifications

• High school diploma or equivalent.
• 1-3 years of similar or related experience.
• Must operate PC with average speed and accuracy.
• Experience with Microsoft Office, Outlook, SharePoint preferred.

Responsibilities

• Presents and explains Credit Union products and services to members and prospective members; assists them in identifying credit union products to meet their financial needs.
• Performs routine member transactions including deposits, withdrawals, cash advances, loan payments, transfers, check cashing, cashier’s checks, Visa gift cards, reloadable travel cards, and issues debit cards.
• Opens and closes all types of accounts and perform file maintenance as needed; ensures collection of all required signatures and documents.
• Answers questions and assist in the resolution of problems by effectively listening and asking questions to understand problems, and identify solutions.
• Maintains a professional and courteous attitude with everyone including co-workers, members, management, board members, and outside vendors.
• Supports other branch locations and the Contact Center as needed.
• Follows safety and security rules and regulations; helps to maintain the condition and appearance of the branch.
• Participates in all training and continuing education classes as approved/recommended by supervisors, including online training classes.
• Performing other duties as assigned.

Skills

Customer service

Time management

Communication

Education

High School Diploma

Tools

Microsoft Office

Outlook

SharePoint

Job description

ABNB Federal Credit Union is seeking a Member Service Representative to assist members and prospective members with all Credit Union needs. You will efficiently process financial transactions, explain services, set up new accounts, respond to problems, and direct members to the appropriate person or department.

This role supports sales, service, and operations across channels. You will be expected to handle in-branch, phone, email, and other communications, delivering friendly, accurate service