Member Experience Specialist II

Guardian Credit Union; West Milwaukee (WI); On-site; USD 21,000 - 28,000; Full time

Job summary

Guardian Credit Union is seeking aMember Service Representative to provide courteous and accurate service to members, handle transactions, and answer questions about credit union products. You will welcome members, process routine transactions, and assist with inquiries in a fast-paced branch environment.

The role requires strong interpersonal skills, ability to cross-sell services, and a commitment to confidentiality and accuracy. Hours vary by location; standard branch coverage applies.

Qualifications

• Education/experience: high school diploma or GED and relevant experience.
• Strong ability to process transactions accurately and confidentially.
• Ability to cross-sell products to members.

Responsibilities

• Provide members with service on transactions over the counter, by phone, and by mail.
• Handle deposits, withdrawals, loan payments, check cashing, and inquiries.
• Cross-sell products and services to meet goals.

Skills

Typing 35 wpm

Policy interpretation

Cross-sell products

Interpersonal skills

Confidentiality

Bondable

Education

High school diploma or GED

Tools

MS Office

Job description

Guardian Credit Union is seeking aMember Service Representative to provide courteous and accurate service to members, handle transactions, and answer questions about credit union products. You will welcome members, process routine transactions, and assist with inquiries in a fast-paced branch environment.

The role requires strong interpersonal skills, ability to cross-sell services, and a commitment to confidentiality and accuracy. Hours vary by location; standard branch coverage applies.