Member Services Specialist II - Loans & Accounts

West Community Credit Union; Columbia Township (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

West Community Credit Union in Missouri is seeking a Member Representative II to deliver a full range of member services, including opening and closing accounts and processing non-real estate loan requests. You will assist members with bookkeeping and digital services, offering sound financial solutions and personalized support to help members meet their goals.

The role emphasizes accurate cash handling, adherence to policies, and cross-selling deposit, loan, and digital products to support

Qualifications

• High school diploma or equivalent required.
• 1–3 years of experience at a full-service financial institution preferred.
• Experience with consumer loans is a plus.

Responsibilities

• Open, close, and maintain member accounts.
• Take, process, and close non-real estate loan requests.
• Assist members with bookkeeping and digital services issues.
• Provide excellent service and accurate information to members.
• Cross-sell deposit, loan, and digital products as appropriate.

Skills

Software proficiency

Attention to detail

Teamwork

Math & bookkeeping

Education

High school diploma

Job description

West Community Credit Union in Missouri is seeking a Member Representative II to deliver a full range of member services, including opening and closing accounts and processing non-real estate loan requests. You will assist members with bookkeeping and digital services, offering sound financial solutions and personalized support to help members meet their goals.

The role emphasizes accurate cash handling, adherence to policies, and cross-selling deposit, loan, and digital products to support