Member Services & Loan Specialist III

West Community Credit Union; Florissant (MO); On-site; USD 42,000 - 62,000; Full time

Job summary

West Community Credit Union in Florissant, MO is seeking a Member Representative III to manage member services, open/close accounts, take and process loan requests, and assist with bookkeeping and digital services.

This role focuses on delivering personalized financial solutions, onboarding members to self-service options, cross-selling deposits and loans, and maintaining accurate records while upholding privacy and security standards.

Qualifications

• Requires registration under the NMLS as an MLO.
• High school diploma required.
• 1–3 years of experience at a full-service financial institution.
• Experience with consumer loans required; mortgage loans preferred.

Responsibilities

• Opens, closes, and maintains accounts.
• Takes consumer and home equity applications, processes loans, closes loans.
• Assists members with bookkeeping and digital services issues.
• Onboards members to self-service options.
• Identifies and cross-sells deposit, loan, and digital products.
• Provides excellent member service and resolves inquiries promptly.
• Works at other locations as needed.

Skills

Software proficiency

Attention to detail

Time management

Teamwork

Bookkeeping basics

Education

High school diploma

NMLS Mortgage Licensing (MLO)

Job description

West Community Credit Union in Florissant, MO is seeking a Member Representative III to manage member services, open/close accounts, take and process loan requests, and assist with bookkeeping and digital services.

This role focuses on delivering personalized financial solutions, onboarding members to self-service options, cross-selling deposits and loans, and maintaining accurate records while upholding privacy and security standards.