Member Services Specialist I - Remote Options

First Financial Federal Credit Union of Maryland; Maryland; On-site; USD 22,000 - 30,000; Full time

Job summary

First Financial Federal Credit Union is seeking a Member Services Representative to deliver a personalized, member-centric experience across multiple channels. You will explain banking solutions, educate members on products, and promote services while building relationships and trust as a financial expert.

The role supports opening accounts, maintenance, and transaction processing with a focus on consultative conversations. Bilingual Spanish is considered a plus.

Qualifications

• Minimum one year of customer service or sales experience.
• Ability to obtain and maintain job-related certification if no degree.
• Commitment to continuing professional education requirements.

Responsibilities

• Deliver a personalized member experience across channels.
• Explain features and benefits to members and promote services.
• Seek growth opportunities and expand knowledge for complex requests.
• Engage in consultative conversations to recommend banking products.

Skills

Customer service

Sales experience

Bilingual Spanish

Education

HS Diploma or GED

Certification eligibility

CPE requirements

Tools

CRM system

Job description

First Financial Federal Credit Union is seeking a Member Services Representative to deliver a personalized, member-centric experience across multiple channels. You will explain banking solutions, educate members on products, and promote services while building relationships and trust as a financial expert.

The role supports opening accounts, maintenance, and transaction processing with a focus on consultative conversations. Bilingual Spanish is considered a plus.