Member Services Specialist — Frontline & Tech Support

Sam's West, Inc.; Idaho Falls (ID); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Live Better U

Job summary

Sam's West, Inc. is seeking an associate to provide member service and manage checkout operations at Sam's Club in Idaho Falls. You will guide members on self-service options and handle purchases, returns, and exchanges in line with store policies.

Role requires promoting products, maintaining safety standards, and assisting with training on new technologies and processes to improve service delivery.

Qualifications

• Retail experience including front-end equipment operation.
• Experience with mobile retail applications and POS systems.

Responsibilities

• Provide member service and resolve issues at the checkout area.
• Promote Sam's Club products and services to members.
• Process purchases and assist with returns, refunds, and exchanges.
• Uphold safety standards, security practices and documentation.

Skills

Retail experience

Front-end equipment

Mobile retail apps

Tools

Cash register POS

Job description

Sam's West, Inc. is seeking an associate to provide member service and manage checkout operations at Sam's Club in Idaho Falls. You will guide members on self-service options and handle purchases, returns, and exchanges in line with store policies.

Role requires promoting products, maintaining safety standards, and assisting with training on new technologies and processes to improve service delivery.