Member Services Specialist - Front End & Tech Guidance

Sam's West, Inc.; Ames (IA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Job summary

Sam's West, Inc. is seeking a front-end associate in Ames, IA to deliver member service, operate the checkout area, and process purchases efficiently.

You will assist members with product selections, handle returns and exchanges, and promote Sam's Club services and self-service technology. The role emphasizes safe, organized store zones, adherence to policies, and collaboration with team members to resolve issues and maintain a positive shopping environment.

Qualifications

• Retail experience including operating front end equipment.
• Experience delivering friendly service to members/customers.
• Ability to use mobile retail applications for transactions.

Responsibilities

• Provide member service at the checkout and assist with purchases.
• Maintain the checkout area and ensure a safe, organized environment.
• Resolve member issues and concerns and process returns/exchanges per policy.

Skills

Retail experience

Customer service

Tools

Front end POS system

Mobile retail apps

Job description

Sam's West, Inc. is seeking a front-end associate in Ames, IA to deliver member service, operate the checkout area, and process purchases efficiently.

You will assist members with product selections, handle returns and exchanges, and promote Sam's Club services and self-service technology. The role emphasizes safe, organized store zones, adherence to policies, and collaboration with team members to resolve issues and maintain a positive shopping environment.