Member Services Specialist - Front End & Tech Help

Socket.dev; Louisville (KY); On-site; USD 54,443,000 - 77,366,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Employee discounts

Education programs

Job summary

Sam's Club in Louisville, KY is seeking a friendly Member Frontline Services associate to provide member service, operate front-end equipment, process purchases, and assist customers with self-checkout and payment options.

You will help maintain a safe shopping environment, promote Sam's Club products, resolve issues, and support training for new associates, with a focus on teamwork, integrity, and delivering an excellent member experience.

Qualifications

• Experience delivering friendly customer service in a retail environment.
• Ability to operate front-end equipment including cash register and payment terminals.
• Strong teamwork and problem-solving skills with customers.
• Familiarity with self-checkout technology is a plus.

Responsibilities

• Provide member service at the front end and assist with purchases.
• Promote Sam's Club products and services to members.
• Assist with payments, returns, refunds, and exchanges per policy.
• Ensure safety, maintain cleanliness, and report unsafe situations.

Skills

Customer service

Cash handling

Teamwork

Retail experience

Tools

POS system

Sam's Club app

Job description

Sam's Club in Louisville, KY is seeking a friendly Member Frontline Services associate to provide member service, operate front-end equipment, process purchases, and assist customers with self-checkout and payment options.

You will help maintain a safe shopping environment, promote Sam's Club products, resolve issues, and support training for new associates, with a focus on teamwork, integrity, and delivering an excellent member experience.