Front-End Member Services Team Lead

Sam's Club; Elizabethtown (KY); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off and leave options

Job summary

Sam's Club in Elizabethtown, KY is hiring for a front-end supervisory role focused on member service and operational excellence. You will supervise associates, assign duties, train staff, and uphold company guidelines while emphasizing a strong Open Door Policy in daily interactions.

Responsibilities include processing memberships, assisting customers, handling transactions, and ensuring accurate cash handling and reporting.

Qualifications

• 6 months retail experience including operating front-end equipment (cash register) and 6 months customer service experience.
• Must be 18 years of age or older.

Responsibilities

• Supervises associates in assigned area, communicates goals, and provides guidance.
• Supports membership information, processes memberships and upgrades.
• Assists members with purchases, self-service technology, and transactions.
• Oversees area operations, handles claims, organizes merchandise and keeps area tidy.
• Completes daily deposits, maintains records and confidentiality of financial information.
• Leads process improvements, collaborates with managers and partners to meet business needs.

Skills

Customer service

Team leadership

Communication

Tools

Cash register

POS system

Job description

Sam's Club in Elizabethtown, KY is hiring for a front-end supervisory role focused on member service and operational excellence. You will supervise associates, assign duties, train staff, and uphold company guidelines while emphasizing a strong Open Door Policy in daily interactions.

Responsibilities include processing memberships, assisting customers, handling transactions, and ensuring accurate cash handling and reporting.