Member Services Specialist - Front Desk & Wellness Sales

Crunch Fitness - Undefeated Tribe; Pearland (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

PTO

Health insurance (subsidized)

Life and AD&D

HSA

Short-term disability

Free gym membership

Job summary

Crunch Fitness - Undefeated Tribe in Pearland, TX is hiring a Member Services Representative to provide exceptional front-desk service, handle membership sales, check-ins, and promote programs like tanning and group fitness.

You will greet members and guests warmly, answer calls, support club cleanliness, and help ensure a smooth grand-opening readiness daily. This role emphasizes guest service, reliability, and teamwork, with a free gym membership as a perk.

Qualifications

• Minimum 1 year of experience in a service-oriented position preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills required.
• Strong customer service orientation.
• CPR/AED certification required (can be obtained within 30 days of hire).

Responsibilities

• Greets all members & guests with enthusiasm and engages with high level of member engagement.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning, group fitness, small group training and childcare.
• Delivers on new member enrollment expectations including guest conversion and kickoff standards.
• Checks in all members and guests per procedures and resolves issues.
• Answers phones in a courteous, professional manner.
• Communicates special events to members and guests.
• Facilitates member requests or forwards to a manager.
• Maintains a clean and organized work area.
• May assist with opening/closing duties and facility readiness.

Skills

Customer service

Communication skills

Reading & writing skills

Education

High school diploma or GED

Job description

Crunch Fitness - Undefeated Tribe in Pearland, TX is hiring a Member Services Representative to provide exceptional front-desk service, handle membership sales, check-ins, and promote programs like tanning and group fitness.

You will greet members and guests warmly, answer calls, support club cleanliness, and help ensure a smooth grand-opening readiness daily. This role emphasizes guest service, reliability, and teamwork, with a free gym membership as a perk.