Member Services Specialist | Free Gym Membership

Crunch Fitness; Pearland (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free gym membership

Competitive pay

Career advancement opportunities

Job summary

Crunch Fitness - Undefeated Tribe in Pearland, TX is seeking a Member Services Representative to greet members and guests, and to serve as the friendly face of the club. You will help with membership sales, check-ins, and program promotions while delivering outstanding customer service.

This role emphasizes a team culture, with a clean, grand-opening-ready facility, and opportunities to grow. You’ll work in a high-energy environment that prioritizes health, strength and community.

Qualifications

• Minimum 1 year of experience in a service-oriented position.
• CPR/AED certification required (can be obtained within 30 days of hire).
• Strong customer service orientation and effective communication.
• Ability to read and write proficiently.

Responsibilities

• Greets all members & guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning, group fitness, small group training and childcare.
• Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards.
• Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert.
• Answers phones in a courteous, helpful, professional manner.
• Maintains a professional and courteous disposition.
• Maintains a clean and organized work area and front desk operations.

Skills

Customer service

Communication

CPR/AED certification

Reading & writing

Education

High school diploma or GED

Job description

Crunch Fitness - Undefeated Tribe in Pearland, TX is seeking a Member Services Representative to greet members and guests, and to serve as the friendly face of the club. You will help with membership sales, check-ins, and program promotions while delivering outstanding customer service.

This role emphasizes a team culture, with a clean, grand-opening-ready facility, and opportunities to grow. You’ll work in a high-energy environment that prioritizes health, strength and community.