Member Services Specialist — Front Desk & Member Experience

Planet Fitness, Inc.; Cedar Park (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Free Black Card Membership

Paid Time Off

Health Insurance Benefits

Employee Assistance Program

Job summary

Planet Fitness, Inc. is seeking team players to join our front desk and member services team at our Cedar Park, TX location. You will ensure a positive member experience by providing friendly, efficient service, handling sign-ups and account updates, and supporting cleaning and facility upkeep.

Candidates should have a high school diploma or GED, be at least 18, and bring a professional, positive attitude. Prior customer service is preferred and punctuality is essential for daily operations.

Qualifications

• Exceptional customer service skills and professional interaction with members and coworkers.
• Positive mental attitude is highly valued.
• Customer service background preferred.
• Punctuality and reliability are essential.
• Diplomacy in all interactions with appropriate behavior and language.
• High School diploma or GED required.
• Must be 18 years of age or older.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Take prospective members on tours and assist with sign-up.
• Facilitate updates to members' accounts.
• Respond to questions and concerns promptly and professionally.
• Conduct detailed cleaning in all areas of the facility.

Skills

Customer service

Positive attitude

Punctuality

Diplomacy

Customer service background

Education

High School Diploma / GED

Job description

Planet Fitness, Inc. is seeking team players to join our front desk and member services team at our Cedar Park, TX location. You will ensure a positive member experience by providing friendly, efficient service, handling sign-ups and account updates, and supporting cleaning and facility upkeep.

Candidates should have a high school diploma or GED, be at least 18, and bring a professional, positive attitude. Prior customer service is preferred and punctuality is essential for daily operations.