Member Experience Specialist (Front Desk)

Planet Fitness - Cambridge Fitness; Richmond Heights (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

Flexible schedule

Free food & snacks

Job summary

Planet Fitness is seeking a Team Member to create a positive member experience by delivering friendly customer service at the front desk. You will greet members and guests, assist with sign-ups, tours, and account updates while upholding club cleanliness and safety.

Ideal candidates bring a customer service background, basic computer skills, and a passion for fitness. A high school diploma and being 18+ are required; a positive, reliable attitude is essential.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; interact professionally.
• Strong listener with empathy and problem solving.
• Diplomacy in all interactions; professional behavior.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle front desk activities including: answer phones, check members in, new member sign-up, tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and escalate as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Skills

Customer service background

Basic computer proficiency

Passion for fitness

Upbeat attitude

Punctuality

Professional customer service

Empathy & problem solving

Diplomacy

High School diploma/GED

18+ years old

Education

High School diploma/GED

Job description

Planet Fitness is seeking a Team Member to create a positive member experience by delivering friendly customer service at the front desk. You will greet members and guests, assist with sign-ups, tours, and account updates while upholding club cleanliness and safety.

Ideal candidates bring a customer service background, basic computer skills, and a passion for fitness. A high school diploma and being 18+ are required; a positive, reliable attitude is essential.