Member Services Specialist | Growth Path & Perks

Planet Fitness, Inc.; Roanoke (TX); On-site; USD 42,000 - 110,000; Full time

Benefits offered by this job

MyFlexPay

Black Card

EAP

PTO & Health Insurance

Job summary

Planet Fitness, Inc. in Austin, TX is seeking friendly front desk team members to deliver outstanding member experiences. You will check in members, guide tours, sign up new members, and keep systems updated while maintaining a clean, welcoming environment.

This role offers a path from front desk to leadership as the gym grows across markets; we value punctuality, reliability, and a positive attitude, with benefits including PTO and health insurance.

Qualifications

• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• People with positive mental attitudes excel here!
• Customer service background preferred.
• Punctuality and reliability is a must.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Provide an exceptional customer service experience.
• Responsibilities include:
• Check members into the system.
• Take prospective members on tours then assist them with the new account sign-up process
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Detailed cleaning in all areas of the facility.

Skills

Customer service

Punctuality

Reliability

Positive attitude

Diplomacy

Education

High School diploma/GED equivalent

Job description

Planet Fitness, Inc. in Austin, TX is seeking friendly front desk team members to deliver outstanding member experiences. You will check in members, guide tours, sign up new members, and keep systems updated while maintaining a clean, welcoming environment.

This role offers a path from front desk to leadership as the gym grows across markets; we value punctuality, reliability, and a positive attitude, with benefits including PTO and health insurance.