Member Services Specialist – Front Desk & Member Care

Planet Fitness - TG3E/CM3; Avon (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical Insurance

PTO

Black Card Membership

401K Plan

Life Insurance

Vision Insurance

Job summary

Planet Fitness Avon, OH is seeking a Member Services Representative to be the first point of contact for members and guests. You will provide friendly, professional service, answer questions, and assist with membership sign-ups at the front desk.

Join a team focused on a clean, supportive environment and a positive member experience, with on-site duties including tours, billing inquiries, and promoting gym amenities like Black Card upgrades.

Qualifications

• Must be 18 years or older.
• Ability to work onsite.
• CPR/AED certification required within timeframe.
• Tanning certification required within company required timeframe.

Responsibilities

• Greet members, prospective members and guests in a friendly, professional manner.
• Assist members with account inquiries, changes, and billing questions.
• Process new memberships, cancellations and payments; handle sign-ups and tours.
• Answer phone calls professionally and efficiently; provide information on memberships and promotions.
• Maintain cleanliness of the club and front desk area; ensure a positive, welcoming environment.

Skills

Customer service

Communication

Sales & membership

Education

High School Diploma or equivalent

Tools

POS system

Job description

Planet Fitness Avon, OH is seeking a Member Services Representative to be the first point of contact for members and guests. You will provide friendly, professional service, answer questions, and assist with membership sign-ups at the front desk.

Join a team focused on a clean, supportive environment and a positive member experience, with on-site duties including tours, billing inquiries, and promoting gym amenities like Black Card upgrades.