Member Services Specialist: Front Desk & Guest Experience

Glow Brands; Madison (IN); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Flexible Work Schedule

Casual Dress Code

Free Gym Access

Free Tanning

Free Wellness Spa Services

401(k) with Company Match

Daily Pay Options

Opportunity for Advancement

Employee Discounts on Products and…

Job summary

Glow Brands is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to Planet Fitness members, guests, and prospects.

The role involves greeting members, handling front desk duties, processing sign-ups and tours, updating member records, and addressing inquiries in a professional, timely manner while keeping the club clean and welcoming.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact positively with members and co-workers.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle front desk activities: answer phones, check members in, sign-up new members, give tours.
• Facilitate updates to member accounts.
• Respond to questions and concerns and escalate as needed.
• Maintain neatness and cleanliness of the club.

Skills

Customer service

Basic computer skills

Positive attitude

Punctual and reliable

Good listening

Professional communication

Education

High School diploma/GED

Job description

Glow Brands is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to Planet Fitness members, guests, and prospects.

The role involves greeting members, handling front desk duties, processing sign-ups and tours, updating member records, and addressing inquiries in a professional, timely manner while keeping the club clean and welcoming.