Member Services Specialist - Flexible Schedule

Glow Brands; Bowling Green (KY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible Work Schedule

Casual Dress Code

Free Gym Access

Free Tanning

Free Wellness Spa Services

401(k) with Company Match

Daily Pay Options

Opportunity for Advancement

Employee Discounts on Products and   S

Exclusive Discounts at Outside Retail

Free Work Shirt options yearly

Job summary

Glow Brands is seeking a Member Services Representative to deliver superior customer service to Planet Fitness members, prospective members and guests. You will greet guests at the front desk, check members in, sign up new members, and tour prospects while maintaining a welcoming environment.

The role emphasizes a positive attitude, reliability, and strong communication to resolve questions, update accounts, and support the club’s smooth operation.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency.
• Passion for fitness and health.
• Upbeat, positive attitude.
• Punctual and reliable.
• Excellent customer service and communication.
• Strong listening, empathy and problem solving.
• Diplomacy in all interactions.

Responsibilities

• Greet members and guests with exceptional service.
• Handle front desk duties: answer phones, assist callers.
• Check members into the system.
• New member sign-up and tours for prospective members.
• Update member accounts as needed.
• Respond to questions and concerns promptly and escalate when needed.
• Maintain the club’s neatness and cleanliness.

Skills

Customer service

Basic computer proficiency

Fitness passion

Positive attitude

Punctuality

Excellent communication

Active listening

Diplomacy

Education

High School diploma or GED

16 years or older

Job description

Glow Brands is seeking a Member Services Representative to deliver superior customer service to Planet Fitness members, prospective members and guests. You will greet guests at the front desk, check members in, sign up new members, and tour prospects while maintaining a welcoming environment.

The role emphasizes a positive attitude, reliability, and strong communication to resolve questions, update accounts, and support the club’s smooth operation.