Member Experience Advocate | Gym Front Desk

Glow Brands

Owensboro (KY)

On-site

USD 17,000 - 22,000

Full time

2 days ago

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Benefits offered by this job

Flexible schedule

Casual dress code

Free gym access

Free tanning

Wellness spa services

401(k) with company match

Daily pay options

Advancement opportunities

Employee discounts on products and/or

Exclusive discounts at outside retail

Free work shirt

Job summary

Glow Brands is seeking a Member Services Representative for Planet Fitness locations. You will deliver superior customer service to members and guests, manage front desk tasks, assist with sign-ups and tours, and help keep the club clean and welcoming.

Prioritize timely responses and positive interactions with all members. The role requires a friendly, reliable attitude and basic computer skills to update accounts and handle inquiries.

Qualifications

Customer service experience preferred or required.
Basic computer proficiency.
Passion for fitness and health.
Upbeat and positive attitude.
Punctuality and reliability are essential.
Exceptional customer service and communication with members and staff.

Responsibilities

Greet members, prospective members and guests with exceptional service.
Front desk duties: answer phones, check-in members, sign-up new members, give tours.
Update member accounts as needed.
Respond to questions and concerns promptly and escalate to management when needed.
Maintain neatness and cleanliness of the club.

Skills

Customer service

Communication

Empathy

Listening

Punctuality

Education

High School diploma/GED

Job description

Prioritize timely responses and positive interactions with all members. The role requires a friendly, reliable attitude and basic computer skills to update accounts and handle inquiries.

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