Member Experience Specialist (Flexible Schedule)

Glow Brands; Seymour (IN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible Work Schedule

Casual Dress Code

Free Gym Access

Free Tanning

Free Wellness Spa Services

401(k) with Company Match

Daily Pay Options

Advancement Opportunities

Employee Discounts on Products and 
&

Exclusive Discounts at Outside Retaile

Free Work Shirt options yearly

Job summary

Glow Brands is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to Planet Fitness members, prospective members and guests. This role involves greeting members, handling front desk duties, tours for prospects, account updates, and maintaining a clean club environment.

The ideal candidate has a customer service mindset, basic computer skills, and a passion for fitness.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 16 years of age or older.

Responsibilities

• Greet members and guests with exceptional customer service.
• Answer phones and assist callers with questions.
• Check members into the system; manage sign-ups.
• Take prospective members on tours.
• Facilitate updates to member accounts.
• Respond to questions and concerns promptly and escalate when needed.
• Assist in keeping the club clean and orderly.

Skills

Customer service

Basic computer skills

Positive attitude

Punctuality

Professional communication

Active listening

Diplomacy

Empathy and problem solving

Team interaction

Education

High School diploma / GED

Job description

Glow Brands is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to Planet Fitness members, prospective members and guests. This role involves greeting members, handling front desk duties, tours for prospects, account updates, and maintaining a clean club environment.

The ideal candidate has a customer service mindset, basic computer skills, and a passion for fitness.