Front Desk & Member Experience Specialist

Glow Brands; Ashland (KY); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Flexible Work Schedule

Casual Dress Code

Free Gym Access

Free Tanning

Free Wellness Spa Services

401(k) with Company Match

Daily Pay Options

Opportunity for Advancement

Employee Discounts on Products and  …

Exclusive Discounts at Outside Retaile

Free Work Shirt options yearly

Job summary

Glow Brands is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to Planet Fitness members, prospective members and guests.

The role covers greeting guests, handling front desk duties, sign-ups, tours, account updates, and timely responses to inquiries. You will help maintain a clean club and support management as needed.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact professionally.
• Strong listener with empathy and problem solving.
• Diplomacy in all interactions; appropriate behavior and language.
• HS diploma or GED required.
• Must be 16 years of age or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle front desk activities: answer phones, check members in, sign-up new members, give tours.
• Facilitate updates to member accounts.
• Respond to member questions and concerns; escalate as needed.
• Maintain the club's neatness and cleanliness.

Skills

Customer service

Basic computer skills

Fitness passion

Upbeat attitude

Punctuality

Professional communication

Active listening

Diplomacy

High school diploma

Age 16+

Education

High School diploma/GED

Job description

Glow Brands is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to Planet Fitness members, prospective members and guests.

The role covers greeting guests, handling front desk duties, sign-ups, tours, account updates, and timely responses to inquiries. You will help maintain a clean club and support management as needed.