Fitness Club Member Services Associate

Glow Brands; Winchester (KY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible Work Schedule

Casual Dress Code

Free Gym Access

Free Tanning

Free Wellness Spa Services

401(k) with Company Match

Daily Pay Options

Opportunity for Advancement

Employee Discounts on Products and Wev

Exclusive Discounts at Outside Retaile

Free Work Shirt options yearly

Job summary

Glow Brands is hiring a Member Services Representative to create a positive member experience by delivering superior customer service to Planet Fitness members, prospective members and guests.

The role involves greeting members, handling front desk activities, signing up new members, giving tours to prospective members, updating member information, and maintaining club cleanliness. A customer-service mindset and reliability are essential.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Answer phones in a friendly manner and assist callers with questions.
• Check members into the system and sign up new members.
• Take prospective members on tours.
• Facilitate updates to member accounts.
• Respond to member questions and concerns in a timely and professional manner and escalate as needed.
• Maintain neatness and cleanliness of the club.

Skills

Customer service

Communication

Problem solving

Empathy

Punctuality

Reliability

Team player

Education

High School diploma/GED

Tools

Microsoft Office

Job description

Glow Brands is hiring a Member Services Representative to create a positive member experience by delivering superior customer service to Planet Fitness members, prospective members and guests.

The role involves greeting members, handling front desk activities, signing up new members, giving tours to prospective members, updating member information, and maintaining club cleanliness. A customer-service mindset and reliability are essential.