Member Services Specialist - Free Gym + Flexible Schedule

Planet Fitness; Kennesaw (GA); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Planet Fitness Black Card membership

Free uniforms

Flexible schedule

Bonus based on performance

Job summary

Planet Fitness in Kennesaw, GA is seeking a Member Services Representative to create a positive member experience by delivering exceptional customer service to members, prospective members and guests at the front desk.

You will greet and assist, answer phones, check members in, sign up new members, give tours, process updates to accounts, and address questions with professionalism; maintain club cleanliness and a friendly, welcoming atmosphere.

Qualifications

• Customer service experience preferred.
• Basic computer skills required.
• Passion for fitness and health.
• Upbeat, positive attitude and reliability.
• Punctual and dependable, 18+.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk activities including answering phones, member check-in, New member sign-up, and tours.
• Facilitate needed updates to member accounts.
• Respond to member questions and concerns in a timely, professional manner; escalate as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Skills

Customer service

Computer skills

Positive attitude

Strong communication

Punctuality

Empathy

Diplomacy

Age 18+

Job description

Planet Fitness in Kennesaw, GA is seeking a Member Services Representative to create a positive member experience by delivering exceptional customer service to members, prospective members and guests at the front desk.

You will greet and assist, answer phones, check members in, sign up new members, give tours, process updates to accounts, and address questions with professionalism; maintain club cleanliness and a friendly, welcoming atmosphere.