Member Services Specialist — Flexible Shifts & Growth

Planet Fitness; Hyannis (MA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Vacation Time

Black Card Membership

401(k) Plan

Life Insurance

Flexible Spending Accounts

Employee discounts

Job summary

Planet Fitness in Hyannis, MA is seeking a friendly Member Services Representative to deliver outstanding customer service in our Judgement Free Zone. You’ll greet members, assist with questions, process sign-ups, and help connect guests with the right membership options.

Role offers flexible full-time or part-time shifts, opportunities to grow, and a focus on cleanliness and safety. Join a team that values respect, teamwork, and a positive attitude.

Qualifications

• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness).
• Basic computer proficiency.

Responsibilities

• Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
• Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
• Resolve member concerns and escalate to the Club Manager as needed.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
• Achieve or exceed individual sales goals, contribute to club monthly and yearly goals.
• Perform prospective member calls and tours; assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regular, consistent cleaning and sanitizing of all exercise equipment and Recovery Zone amenities.
• Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.

Skills

Positive attitude

Customer service

Communication

Sales oriented

Education

CPR/AED Certification (Willing)

Tools

Computer proficiency

Job description

Planet Fitness in Hyannis, MA is seeking a friendly Member Services Representative to deliver outstanding customer service in our Judgement Free Zone. You’ll greet members, assist with questions, process sign-ups, and help connect guests with the right membership options.

Role offers flexible full-time or part-time shifts, opportunities to grow, and a focus on cleanliness and safety. Join a team that values respect, teamwork, and a positive attitude.