Member Experience Specialist

Planet Fitness - Glow Brands; London (KY); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Health Insurance options

Free Gym Access

Paid Time Off

401(k) with Company Match

Flexible Scheduling

Daily Pay Options

Employee Discounts

Professional Development

Casual Dress Code

Free Tanning

Free Wellness Spa Services

Job summary

Planet Fitness - Glow Brands is seeking a Member Services Representative to deliver a positive member experience at our club. You will greet members, assist with check-ins, sign up new members and conduct tours for prospective members.

This role emphasizes exceptional customer service, basic computer skills, punctuality and a friendly, upbeat attitude. The schedule typically spans five days per week with about 40–45 hours total, depending on status.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• Must be 18 years or older.
• High School diploma or GED required.
• Must be punctual and reliable.

Responsibilities

• Greet members and guests with exceptional service.
• Answer phones and assist callers with questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Maintain neatness and cleanliness of the club.

Skills

Customer service

Computer basics

Punctuality

Positive attitude

Empathy & problem solving

Teamwork

Education

High School diploma/GED

Job description

Planet Fitness - Glow Brands is seeking a Member Services Representative to deliver a positive member experience at our club. You will greet members, assist with check-ins, sign up new members and conduct tours for prospective members.

This role emphasizes exceptional customer service, basic computer skills, punctuality and a friendly, upbeat attitude. The schedule typically spans five days per week with about 40–45 hours total, depending on status.