Member Service Specialist — Growth, Benefits & Community Impact

Abnb Fcu; North Carolina; On-site; USD 32,000 - 43,000; Full time

Job summary

ABNB Federal Credit Union in North Carolina is seeking a friendly Member Service Representative to assist members with their financial needs in-branch and via phone. You will perform routine transactions, open and close accounts, explain services, resolve problems, and route members to the appropriate department while upholding security and quality standards.

A high school diploma and 1–3 years of related experience are required.

Qualifications

• Education: High School Diploma or equivalent.
• Experience: 1–3 years of similar or related experience.
• Other skills: Operate a PC with average speed and accuracy; time management and organizational skills; experience with Microsoft Office, Outlook, SharePoint.

Responsibilities

• Presents and explains Credit Union products and services to members and potential members.
• Performs routine member transactions including deposits, withdrawals, loan payments, transfers, and debit cards.
• Opens and closes accounts and maintains required signatures and documents.
• Answers questions and assists in problem resolution by listening and asking questions.
• Maintains a professional attitude with members, coworkers, and vendors.
• Supports other branch locations and the Contact Center as needed.
• Follows safety and security rules and participates in training.
• Performs other duties as assigned.

Skills

PC operation

Time management

Organizational skills

MS Office (Outlook, SharePoint)

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

ABNB Federal Credit Union in North Carolina is seeking a friendly Member Service Representative to assist members with their financial needs in-branch and via phone. You will perform routine transactions, open and close accounts, explain services, resolve problems, and route members to the appropriate department while upholding security and quality standards.

A high school diploma and 1–3 years of related experience are required.