Member Service Associate – PTO & Holidays

Abnb Fcu; Suffolk (VA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid time off

Federal holidays

401(k) matching

Disability & life insurance

Tuition reimbursement

Promotions

Community involvement

Job summary

ABNB Federal Credit Union is seeking a friendly Member Service Representative to assist members with a range of financial needs, in person and via calls and email. You will process deposits, transfers, account openings, and respond to questions, ensuring service, sales, and operations run smoothly.

Qualifications include a high school diploma and 1–3 years of related experience. Strong PC, time management, and organizational skills are expected, with proficiency in Microsoft Office, Outlook, and

Qualifications

• Education: High School Diploma or equivalent.
• Experience: 1–3 years of similar or related experience.
• Other Skills: Must be able to operate a PC and related software with average speed/accuracy; strong time management and organization; MS Office/Outlook/SharePoint desired.

Responsibilities

• Assist members and prospective members with Credit Union needs.
• Process routine transactions: deposits, withdrawals, transfers, loan payments, and card-related services.
• Open/close accounts and maintain files; obtain signatures and documents as required.
• Answer questions and resolve problems by listening and asking questions to identify solutions.
• Support branch locations and Contact Center as needed; uphold safety and security rules.

Skills

PC literacy

Time management

Organizational skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Outlook

SharePoint

Job description

ABNB Federal Credit Union is seeking a friendly Member Service Representative to assist members with a range of financial needs, in person and via calls and email. You will process deposits, transfers, account openings, and respond to questions, ensuring service, sales, and operations run smoothly.

Qualifications include a high school diploma and 1–3 years of related experience. Strong PC, time management, and organizational skills are expected, with proficiency in Microsoft Office, Outlook, and