Member Experience Specialist

Abnb Fcu; Virginia Beach (VA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

PTO accrual

Holiday pay

401(k) matching

Disability & Life Insurance

Tuition reimbursement

Career growth

Community involvement

Employee-centric culture

Job summary

ABNB Federal Credit Union is hiring a Member Service Representative to assist members and prospective members with all credit union needs. You will efficiently process transactions, explain services, and help set up new accounts while directing members to the appropriate person or department.

In this role you will handle deposits, withdrawals, transfers, loan payments, and card-related activities, ensuring operations stay within guidelines and provide excellent member experiences.

Qualifications

• High School Diploma or equivalent.
• 1-3 years of similar or related experience.
• PC operation, time management and organizational skills; Microsoft Office, Outlook, SharePoint desirable.

Responsibilities

• Presents and explains Credit Union products and services to members and potential members; assists them in identifying products to meet financial needs.
• Performs routine member transactions including deposits, withdrawals, cash advances, loan payments, transfers, check cashing, debit cards.
• Opens and closes all types of accounts and performs file maintenance; ensures signatures and documents are collected.
• Answers questions and helps resolve problems by listening, asking questions, and identifying solutions.
• Maintains a professional and courteous attitude with members, coworkers, management, and vendors.
• Supports other branch locations and the Contact Center as needed.
• Follows safety and security rules and maintains branch condition and appearance.
• Participates in training and continuing education classes; performs other duties as assigned.

Skills

Operate PC

Time management

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office

Outlook

SharePoint

Job description

ABNB Federal Credit Union is hiring a Member Service Representative to assist members and prospective members with all credit union needs. You will efficiently process transactions, explain services, and help set up new accounts while directing members to the appropriate person or department.

In this role you will handle deposits, withdrawals, transfers, loan payments, and card-related activities, ensuring operations stay within guidelines and provide excellent member experiences.