Member Services Specialist: Elevate Member Experience

ncsecu.org; Salem (OR); On-site; USD 35,000 - 47,000; Full time

Job summary

State Employees' Credit Union in Winston-Salem, NC is seeking a Member Services Representative to handle branch operations, explain products, and assist members through in-person, phone, and online channels.

The role requires strong communication, listening, and problem-solving, with responsibilities spanning cash handling, account origination and maintenance, notarization, and referrals to financial advisory services.

Qualifications

• Must have high school diploma or GED.
• Excellent communication skills, both verbal and written.
• Strong problem solving and listening abilities.
• Ability to educate members and make referrals.

Responsibilities

• Greet and assist members in person, by phone, and online.
• Process transactions and balance cash drawer according to standards.
• Open and maintain accounts; process wires and notary services.
• Educate members on products and services and refer accordingly.
• Maintain required records and assist with training.

Skills

Communication skills

Active listening

Customer service

Problem solving

Verbal communication

Written communication

Dependable

Education

High school diploma or GED

Tools

OnBase

CXone

Job description

State Employees' Credit Union in Winston-Salem, NC is seeking a Member Services Representative to handle branch operations, explain products, and assist members through in-person, phone, and online channels.

The role requires strong communication, listening, and problem-solving, with responsibilities spanning cash handling, account origination and maintenance, notarization, and referrals to financial advisory services.