Branch Specialist: DMV & Travel Concierge

AAA Auto Club Enterprises; New Castle (PA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health coverage

401(K) matching

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises is seeking a Branch Specialist to greet members, determine service needs, and direct them to the right department. You may handle notary and DMV transactions where permitted, and provide administrative support in the manager's absence.

Responsibilities include assisting with travel arrangements, promoting memberships, processing payments, and handling daily cash and reporting while mentoring junior staff and supporting branch scheduling.

Qualifications

• GED required and able to complete notary training if needed.
• Experience as Branch Specialist 2/3 or similar preferred.
• Proficient in DMV licensing processes where applicable.
• Willingness to obtain/maintain notary license within 1 year.

Responsibilities

• Greet members by phone and in person; determine service needs.
• Provide services or direct to appropriate area; resolve issues.
• Notary and/or DMV transactions as permitted; admin support when needed.
• Promote and sell AAA memberships; process payments and renewals.
• Assist with travel planning (TripTiks, maps) and reservations.
• Handle cash drawer; assist with daily/weekly/monthly reports.

Skills

Solid computer literacy and data input

Coach and mentor others

DMV licensing system proficiency

Notary license readiness

Education

High School GED Required

4-6 years Branch Specialist 2/3 or related experience Preferred

Job description

Auto Club Enterprises is seeking a Branch Specialist to greet members, determine service needs, and direct them to the right department. You may handle notary and DMV transactions where permitted, and provide administrative support in the manager's absence.

Responsibilities include assisting with travel arrangements, promoting memberships, processing payments, and handling daily cash and reporting while mentoring junior staff and supporting branch scheduling.