Member Services Specialist — Call Center

Trupartner Credit Union; Cincinnati (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Prescription coverage

401(k) plan

Onsite gym 24/7

Job summary

TruPartner Credit Union in Cincinnati, Ohio is seeking a sociable and ambitious full-time Call Center Representative to communicate with members about plans and services. You’ll be the first point of contact, answering questions and guiding members through our policies and programs.

The role emphasizes friendly, proactive service, strong communication, basic computer skills, and the ability to stay calm under pressure.

Qualifications

• Previous customer service or related experience.
• Basic understanding of computers and technology.
• Strong communicator.

Responsibilities

• Answer incoming calls and discuss with members various information, such as policies, programs, orders, payments, products, and services.
• Maintain accurate reports and records, balance daily transactions, and collaborate with other departments as needed.

Skills

Previous customer service experience

Basic computer skills

Strong communicator

Job description

TruPartner Credit Union in Cincinnati, Ohio is seeking a sociable and ambitious full-time Call Center Representative to communicate with members about plans and services. You’ll be the first point of contact, answering questions and guiding members through our policies and programs.

The role emphasizes friendly, proactive service, strong communication, basic computer skills, and the ability to stay calm under pressure.