Lending & Member Services Pro — Team-Driven & Impactful

Trupartner Credit Union; Cincinnati (OH); On-site; USD 34,000 - 45,000; Full time

Job summary

TruPartner Credit Union in Cincinnati, Ohio, seeks a sociable and ambitious Member Service Rep to assist members with loans, accounts, notary requests, and other inquiries. You will be the first point of contact and help members navigate financial options with great customer service.

The role emphasizes teamwork, not-for-profit culture, and opportunities to advance within a top-industry company. Typical schedule Monday–Friday with occasional Saturdays; notary eligible, lending experience

Qualifications

• Previous customer service and sales experience.
• Basic understanding of computers and technology.
• Strong communication skills.
• Lending experience preferred.
• Notary Public eligibility in Ohio.

Responsibilities

• Assist members with loans, accounts, notary requests and other inquiries.
• Serve as the first point of contact for in-branch members and provide proactive solutions.
• Take loan applications and open accounts.
• Notarize documents and maintain accurate records.
• Provide excellent customer service to ensure member satisfaction and loyalty.

Skills

Customer service

Sales experience

Communication skills

Lending experience

Education

Notary eligible (OH)

Job description

TruPartner Credit Union in Cincinnati, Ohio, seeks a sociable and ambitious Member Service Rep to assist members with loans, accounts, notary requests, and other inquiries. You will be the first point of contact and help members navigate financial options with great customer service.

The role emphasizes teamwork, not-for-profit culture, and opportunities to advance within a top-industry company. Typical schedule Monday–Friday with occasional Saturdays; notary eligible, lending experience