Member Services & Financial Solutions Agent

Telhio Credit Union, Inc.; Columbus (OH); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Company 401K with company match

Competitive PTO

Paid holidays

Disability insurance

Life insurance

AD&D policy

Wellness incentives

Employee banking benefits

Career advancement

Job summary

Telhio Credit Union, Inc. is seeking a Contact Center Service Agent to serve as the friendly voice for members from the Columbus, OH area. You will handle calls, assist with transactions, and guide members to products and services that fit their goals.

The role emphasizes accurate processing, strong communication, and adherence to policies. A dependable team member with a positive attitude is essential for success in this on-site position.

Qualifications

• High school diploma or GED required and strong customer-service orientation.
• Ability to communicate clearly and professionally with members by phone and written channels.
• Proven time-management skills and multitasking under pressure.

Responsibilities

• Serve as primary point of contact for members via phone and secure messaging.
• Process routine financial transactions and account inquiries with accuracy.
• Promote Telhio products and services to meet member needs.
• Adhere to policies, procedures, and regulatory requirements.

Skills

Active listening

Effective communication

Time management

Customer service orientation

Phone etiquette

Education

High school diploma or GED

Tools

Cisco Agent Phone System

Job description

Telhio Credit Union, Inc. is seeking a Contact Center Service Agent to serve as the friendly voice for members from the Columbus, OH area. You will handle calls, assist with transactions, and guide members to products and services that fit their goals.

The role emphasizes accurate processing, strong communication, and adherence to policies. A dependable team member with a positive attitude is essential for success in this on-site position.