Experienced Consumer Lender -Personal Banker- Western Hills

Trupartner Credit Union; Cincinnati (OH); On-site; USD 34,000 - 45,000; Full time

Job summary

TruPartner Credit Union in Cincinnati, Ohio, seeks a sociable and ambitious Member Service Rep to assist members with loans, accounts, notary requests, and other inquiries. You will be the first point of contact and help members navigate financial options with great customer service.

The role emphasizes teamwork, not-for-profit culture, and opportunities to advance within a top-industry company. Typical schedule Monday–Friday with occasional Saturdays; notary eligible, lending experience

Qualifications

• Previous customer service and sales experience.
• Basic understanding of computers and technology.
• Strong communication skills.
• Lending experience preferred.
• Notary Public eligibility in Ohio.

Responsibilities

• Assist members with loans, accounts, notary requests and other inquiries.
• Serve as the first point of contact for in-branch members and provide proactive solutions.
• Take loan applications and open accounts.
• Notarize documents and maintain accurate records.
• Provide excellent customer service to ensure member satisfaction and loyalty.

Skills

Customer service

Sales experience

Communication skills

Lending experience

Education

Notary eligible (OH)

Job description

TruPartner Credit Union in Cincinnati, Ohio is actively seeking a sociable and ambitious Member Service Rep to assist our members with loans, accounts, notary requests, and other inquiries. Are you a positive person that flourishes with social interaction? Are you motivated by incentives to achieve your goals? Do you enjoy giving amazing customer service? Are you looking to join a team-oriented and top-industry company? If yes, keep reading!

ABOUT TRUPARTNER CREDIT UNION

Our organization was founded in 1937 by Louise McCarren Herring, who was a pioneer in the credit union industry, having started over 500 credit unions in her lifetime. Louise's goal was to help each person attain their personal economic goals. TruPartner has always believed in this philosophy of "people helping people". Now, we are leaders in the financial industry. We offer numerous products for our members to help them save money for the future as well as various lending options for their short and long-term needs. Our savings products pay dividends and our loan rates are very competitive with the market. Most of all, we love to give top-notch service to our 14,000+ member-owners.

TruPartner is filled with friendly, courteous, knowledgeable, and educated staff that offers a team-oriented and collaborative environment for everyone to succeed! Our very own CEO began her career as a teller - so the possibilities for career advancement are endless.

A DAY IN THE LIFE OF A MEMBER SERVICE REP

As an MSR, you are valuable to the credit union for being the first point of contact with our in-branch members for issues that require more than a teller. With excellent communication, you answer questions and proactively help members choose the best solutions for their financial situation. You take loan applications and open accounts. You notarize documents. You enjoy listening and empathizing with members to try to remedy any complaints in a calm and composed manner. Excellent organization and time management skills assist in the completion of reports and records, balancing daily transactions, attending meetings, and collaborating with other departments as needed. You get great satisfaction by offering exceptional service to our members that provides everyone enormous success.

QUALIFICATIONS

• Previous customer service and sales experience
• Basic understanding of computers and technology
• Strong communicator
• Lending experience preferred
• Notary Public (or eligible to become one in the state of Ohio)

Can you stay calm under pressure? Do you have strong communication skills? Are you able to quickly adapt and think critically to solve any problems that arise? Do you have excellent organization and time management skills? If yes, we want you to join our TruPartner team!

WORK SCHEDULE

You typically work Monday through Friday between 9:00 AM and 6 PM, depending on your branch hours and the overall schedule of the department. We also need you to work some Saturdays (typically 2/month) until 1:30PM. Your flexibility provides excellent customer service that our members and team greatly appreciate.

Why You’ll Love It Here

We're a credit union - which means we're a little different from your typical financial institution, in the best way. Our members are also our owners, and that changes everything about how we operate. There are no shareholders demanding higher fees or bigger margins. Every dollar we make goes back into better rates, better services, and a better experience for the people who trust us with their financial lives.

Our team members say it best: this is a place where your work genuinely matters. You'll work alongside people who care about doing things right, who support each other, and who take pride in serving the Cincinnati community with integrity.

Our Core Values: CREDIT

C - Collaboration

We succeed together. This role sits at the intersection of lending, servicing, and member protection - and great teamwork is what makes it work.

R - Respectful

Every member, every colleague, every interaction deserves care and professionalism. We treat people the way we'd want to be treated.

E - Exceeding Expectations

Good enough isn't in our vocabulary. We hold ourselves to a higher standard - especially when it comes to accuracy and service.

D - Driven

We're motivated by purpose. Our team takes initiative, follows through, and takes pride in doing the work right.

I - Inclusive

We celebrate different backgrounds, perspectives, and experiences. Everyone belongs here.

T - Trustworthy

Our members trust us with their financial lives. We earn that trust every day through integrity, transparency, and consistency.

Ready to make a difference? We'd love to meet you.

If you feel you'll be perfect as our Full-Time MSR,

For the full job description, see our jobs website at https://www.applicantpro.com/openings/trupartnercu/jobs