Member Services Specialist — Contact Center

Telhio Credit Union; Columbus (OH); Presencial; USD 34.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical plans

Dental coverage

Vision coverage

Life insurance

Disability insurance

401(k) matching

Descripción de la vacante

Telhio Credit Union in Ohio is seeking a Contact Center Service Agent to be the friendly voice for our members over the phone, delivering helpful product recommendations and resolving issues.

You will handle transactions, assist with ATM and card problems, open/close accounts, and maintain a welcoming environment while upholding Telhio's core values of Caring, Commitment and Integrity. This role emphasizes strong communication and teamwork, with opportunities for growth.

Formación

• High school diploma or GED required.
• Excellent listening and reading comprehension.
• Strong time management and organizational skills.
• Willing to work overtime and some weekends.
• Clear oral and written communication.
• Able to operate computer terminal and phone system.
• Knowledge of Telhio products and procedures preferred; Cisco Phone System knowledge.
• Must pass background check (credit, drug, bondability, criminal).

Responsabilidades

• Answer high-volume calls with proper etiquette.
• Handle financial transactions and account disputes.
• Assist with ATM and debit/credit card issues.
• Open/close accounts and process correspondence.
• Maintain quality through call monitoring.
• Promote products and referrals.
• Adhere to Telhio policies and regulations.

Conocimientos

Listening to and Reading people

Time Management

Effective communication (oral & listed

Flexibility with schedule

Operate computer terminal and phone系统

Cisco Agent Phone System knowledge

Educación

High school diploma or GED

Descripción del empleo

Telhio Credit Union in Ohio is seeking a Contact Center Service Agent to be the friendly voice for our members over the phone, delivering helpful product recommendations and resolving issues.

You will handle transactions, assist with ATM and card problems, open/close accounts, and maintain a welcoming environment while upholding Telhio's core values of Caring, Commitment and Integrity. This role emphasizes strong communication and teamwork, with opportunities for growth.