Member Services Specialist – Banking & Solutions

Navy Federal Credit Union; Gulfport (MS); On-site; USD 32,000 - 48,000; Full time

Job summary

Navy Federal Credit Union in Gulfport, MS is hiring a Member Services Representative to help members choose products and services and to handle routine banking tasks. You will assist with deposits, loans, and account maintenance while learning to navigate multiple banking systems and comply with regulations.

This role emphasizes building relationships, delivering accurate information to members, and providing friendly service in a fast-paced environment, with availability Monday through Saturday

Qualifications

• Experience building effective relationships through rapport, trust, diplomacy, and tact.
• Effective research, analytical, and problem-solving skills.
• Experience working independently and in a team environment.
• Experience maintaining composure in a high-production and changing environment.
• Experience navigating multiple systems efficiently and adapt to evolving technologies.
• Effective skill exercising sound judgment and make informed decisions.
• Ability to embrace and support change initiatives in a dynamic and evolving environment.
• Effective verbal and written communication skills to engage with members and colleagues.

Responsibilities

• Provide basic counseling on available products and services to meet member needs
• Assist members with opening and maintaining deposit accounts, loans, and other financial products
• Research and resolve basic account discrepancies and service requests
• Identify opportunities to cross-service products and enhance member relationships through education
• Understand and comply with all relevant federal and institutional regulations related to financial products and services
• Support team members by sharing knowledge and best practices as experience grows
• Ensure cash and other negotiable instruments are handled properly and securely
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
• Perform other duties as assigned

Skills

Relationship building

Research & problem solving

Independent work

Team collaboration

Adapt to change

Communication skills

Job description

Navy Federal Credit Union in Gulfport, MS is hiring a Member Services Representative to help members choose products and services and to handle routine banking tasks. You will assist with deposits, loans, and account maintenance while learning to navigate multiple banking systems and comply with regulations.

This role emphasizes building relationships, delivering accurate information to members, and providing friendly service in a fast-paced environment, with availability Monday through Saturday