Member Services Pro: Banking Support (Full-Time)

Navy Federal; Oak Grove (KY); On-site; USD 26,000 - 30,000; Full time

Job summary

Navy Federal Credit Union in Oak Grove, KY is seeking a Member Service Representative on-site to support members with deposits, loans, and everyday banking needs. The role emphasizes relationship-building and cross-selling while maintaining compliance and accuracy in a fast-paced environment.

Responsibilities include counseling on products, processing routine transactions, and collaborating with team members to deliver excellent service.

Qualifications

• Ability to build effective relationships with members and colleagues
• Strong research, analytical and problem-solving capabilities
• Ability to work independently and in a team
• Maintain composure in a high-production, changing environment
• Navigate multiple systems and adapt to new technologies
• Strong written and verbal communication for member engagement
• Ability to support change initiatives in a dynamic environment

Responsibilities

• Provide basic counseling on available products and services
• Assist members with opening and maintaining deposit accounts and loans
• Research and resolve basic account discrepancies and service requests
• Identify opportunities to cross-sell products and strengthen member relationships
• Understand and comply with applicable regulations
• Support teammates by sharing knowledge and best practices
• Ensure cash and negotiable items are handled securely
• Process routine transactions (deposits, withdrawals, payments)
• Perform other duties as assigned

Skills

Relationship building

Analytical skills

Team & independence

Working under pressure

Tech adaptability

Communication

Adaptability

Education

No Formal Education

Job description

Navy Federal Credit Union in Oak Grove, KY is seeking a Member Service Representative on-site to support members with deposits, loans, and everyday banking needs. The role emphasizes relationship-building and cross-selling while maintaining compliance and accuracy in a fast-paced environment.

Responsibilities include counseling on products, processing routine transactions, and collaborating with team members to deliver excellent service.