Member Experience Specialist

Navy Federal Credit Union; Pensacola (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Navy Federal Credit Union is seeking a service-oriented teammate to support members with deposit accounts, loans, and everyday banking needs. You will counsel members, process transactions, and resolve routine issues while adhering to regulations and internal policies.

In this role, you'll build relationships, work with multiple systems, and collaborate with coworkers to deliver accurate, helpful guidance. The position is based in Pensacola with opportunities for growth within a large credit

Qualifications

• Experience building effective relationships through rapport, trust, diplomacy, and tact.
• Effective research, analytical, and problem-solving skills.
• Experience working independently and in a team environment.
• Ability to maintain composure in a high-production, evolving environment.
• Experience navigating multiple systems efficiently and adapting to evolving technologies.
• Ability to exercise sound judgment and make informed decisions.
• Ability to embrace and support change initiatives in a dynamic environment.
• Strong verbal and written communication to engage with members and colleagues.

Responsibilities

• Provide basic counseling on available products and services to meet member needs.
• Assist members with opening and maintaining deposit accounts, loans, and other financial products.
• Research and resolve basic account discrepancies and service requests.
• Identify opportunities to cross-service products and enhance member relationships through education.
• Understand and comply with all relevant federal and institutional regulations related to financial products and services.
• Support team members by sharing knowledge and best practices as experience grows.
• Ensure cash and other negotiable instruments are handled properly and securely.
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing.
• Perform other duties as assigned.

Skills

Relationship-building

Analytical skills

Teamwork

Tech adaptability

Multi-system proficiency

Verbal & written communication

Judgment & decision making

Change management

Job description

Navy Federal Credit Union is seeking a service-oriented teammate to support members with deposit accounts, loans, and everyday banking needs. You will counsel members, process transactions, and resolve routine issues while adhering to regulations and internal policies.

In this role, you'll build relationships, work with multiple systems, and collaborate with coworkers to deliver accurate, helpful guidance. The position is based in Pensacola with opportunities for growth within a large credit